About Ubuntu Care Services
Ubuntu Care Services is your trusted NDIS Service Provider dedicated to promoting disability inclusion and participation. Our mission is to provide unwavering support for individuals of all ages, from 0 to over 65 years, facing a wide range of challenges, including Intellectual Disability, Acquired Brain Injury, Autism, Spinal Injury, Mental Health, Physical & Sensory Disability, Dementia and Aged Care.
Our Experienced Team
At Ubuntu Care Services, our dedicated and experienced team is the cornerstone of our commitment to exceptional care. With diverse backgrounds spanning the health, disability and social sectors, our professionals bring a wealth of knowledge and compassion to every interaction. From seasoned experts with over a decade of experience in disability and aged care to those who have passionately contributed to various facets of care, our team's dedication remains unwavering. Their collective expertise ensures that we continually lead the way in delivering empathetic, understanding and superior care to our participants.
Ubuntu's Approach to Cultural Diversity We are committed to cultural diversity at Ubuntu Care Services. We recognise that each person is unique, with their own needs, beliefs, interests and strengths. Our engagement with participants is built on collaboration, respect for their diversity and a commitment to nurturing an inclusive model of care.
Acknowledgement of Diversity Ubuntu Care Services values and celebrates diversity as it enriches the support we provide. We also acknowledge the Australian Aboriginal and Torres Strait Island people as the Traditional Owners of the land where we offer our services. We pay respect to their rich customs, unique culture,and their continued connection to land, sea and community.
Why Choose Ubuntu Care Services?
We prioritise your needs and listen to you because, at Ubuntu Care Services, it's all about you, the participant.
We believe in the power of collaboration and nurture dignified, respectful, innovative and trusting relationships through a person-centred approach, creating a sense of belonging.
Our National Presence
Ubuntu Care Services serves communities across Australia, with offices strategically located in New South Wales, Queensland and Western Australia.
Embracing the Ubuntu Philosophy and Mindset
Ubuntu, pronounced as "oo-boo-ntoo," represents the essence of being human and the interconnectedness we share with one another. It is the belief that one's humanity is achieved and recognised through and with others, often summed up as "I am, because you are." This philosophy encapsulates mutual respect, compassion and dignity, values that Ubuntu Care Services holds dear. Our commitment is to integrate this understanding of shared human experience into every aspect of the care we provide. We carry a profound sense of responsibility and pride in caring for our participants, guiding our actions towards achieving excellence in care, day by day.
Our primary mission is to affirm the humanity of our participants. We believe that every individual, regardless of their abilities or challenges, deserves to be treated with respect, compassion and dignity. Through our care and support, we strive to empower our participants to lead fulfilling lives.
Affirming Humanity
We are dedicated to helping our participants build a sense of belonging within their communities. We understand that social inclusion is a fundamental aspect of overall well-being, and we work tirelessly to create environments where everyone feels valued and included.
Building Belonging
We recognise the vital role that carers and families play in the lives of our participants. Our purpose extends to providing support, guidance and resources to carers and families, helping them navigate the challenges they may encounter.
Supporting Carers and Families
As a service provider, we aspire to be at the forefront of the disability sector in Australia. We aim to set the standard for consistent, high-quality care and support that not only meets but exceeds the expectations of our participants and their families.
Australia's Leading Disability Provider
At Ubuntu Care Services, our purpose goes beyond providing care and support; it's about making a meaningful impact on the lives of our participants, their carers and families. Our purpose can be broken down into the following key components:
Our Purpose
Overall, our mission is a call to action that guides us in every aspect of our work. It reminds us of our responsibility to bring humanity and compassion into the heart of care, to create respectful and innovative relationships, and to ensure that every participant feels a profound sense of belonging within our care community.
At Ubuntu Care Services, we recognise that care is not just about meeting physical needs; it's about restoring the human connection. Our mission is to infuse our care with compassion, empathy and a deep understanding of the unique qualities and needs of each individual we serve.
Bringing Humanity Back into Care
We are dedicated to creating an environment where participants are treated with the utmost respect and dignity. We believe that every individual has inherent worth, and our mission is to ensure that they experience this sense of respect and dignity in every interaction.
Nurturing Dignified and Respectful Relationships
We are committed to staying at the forefront of the industry by embracing innovation. Our mission includes a commitment to exploring new ideas and practices, continuously seeking out dynamic solutions to challenges and staying open to creative approaches that enhance the quality of care we provide.
Fostering Innovation
Trust is the cornerstone of our mission. We understand that participants and their families need to have confidence in our services and our team. We work tirelessly to build and maintain trust by delivering on our promises, being transparent in our actions and consistently providing reliable and high-quality care.
Building Trusting Relationships
Our mission emphasises a person-centred approach. We recognise that each participant is a unique individual with their own desires, interests and goals. Our commitment is to actively involve participants in decisions about their care and support, ensuring that their needs and aspirations are at the forefront of our efforts.
Person-Centred Approach
Our mission statement defines the specific actions and objectives that drive us as an organisation. It encapsulates the essence of what we do and why we do it, and it reflects our commitment to delivering exceptional care and support. Here's an expanded version of our mission:
"Bringing humanity back into care so as to nurture dignified, respectful, innovative and trusting relationships through a person-centred approach for participants to feel a profound sense of belonging."
This mission can be broken down into several key components:
Mission
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Ubuntu Care Services, Your Local NDIS Provider
Whether you’re seeking support for yourself or a loved one or exploring opportunities to be a part of our dedicated team, we welcome you with open arms.
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1300 292 274
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We aspire to lead the disability sector, setting the benchmark for best practices, innovation and quality in care and support services.
Leadership
Our commitment to consistency means that every participant can rely on us to provide unwavering support, tailored to their unique needs.
Consistency
This phrase reinforces our core belief that everyone, regardless of their circumstances, deserves to be treated with respect, dignity and compassion.
Affirming Humanity and Dignity
Our vision emphasises the importance of placing participants and their families at the centre of everything we do, ensuring that they are actively involved in decisions regarding their care.
Participant-Centred Focus
Our vision statement paints a picture of the future we strive to create for Ubuntu Care Services. It reflects our commitment to excellence and the impact we aim to make:
"Leading the disability sector through provision of consistent care and supports that affirm the humanity and dignity of our participants and their families."
This vision encompasses several key elements:
Vision
We believe in the inherent value of every individual. Our inclusive model of care recognises and celebrates diversity, ensuring that everyone feels a sense of belonging and acceptance
Belonging
Integrity is the foundation of trust. We are committed to honesty, fairness and transparency in all our actions, building and maintaining trust with our participants and partners.
Integrity
We uphold the fundamental rights of every person we serve. We confer dignity to our participants as a way of affirming our belief that everyone's rights deserve to be valued.
Dignity
We are not content with the status quo. We continuously seek new and dynamic ideas and practices to address challenges and find innovative solutions that enhance the quality of care we provide.
Innovation
Recognising that each person is unique, we strive to understand and meet the individual goals and aspirations of our participants. Our care is tailored to their specific needs and interests.
Person-Centeredness
Our values are the guiding principles that inform our actions, decisions and interactions with participants, carers, and the broader community. They represent the core beliefs and ideals that define Ubuntu Care Services: