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Welcome to our Frequently Asked Questions (FAQs) section, where we address the most common inquiries, we receive at Ubuntu Care Services. Our aim is to provide clarity and support as you navigate through the options and services available under the NDIS. Whether you're a participant, a loved one, or a caregiver, we hope to shed light on any uncertainties and equip you with the knowledge to make informed decisions about the care we passionately deliver.

  • What can I expect during my first meeting with an Ubuntu Care Services provider?
    During your initial meeting, we will discuss your NDIS plan, your goals, preferences and the specific supports you require. It's an opportunity for us to understand you better and for you to ask any questions about our services. We'll also outline how we can assist you and the next steps to begin services if you decide to proceed with us.
  • How do I start receiving services from Ubuntu Care Services?
    To start receiving services, you'll first need an NDIS plan in place. Once you have your plan, you can contact us directly to discuss how we can tailor our services to meet the goals and aspirations outlined in your plan. We'll work closely with you to ensure that the services provided are a perfect fit for your needs.
  • Can Ubuntu Care Services help with transport to appointments and community activities?
    Absolutely, we understand the importance of maintaining an active social life and being able to attend appointments. Our services include transportation support to help you get where you need to go safely and on time.
  • How does Ubuntu Care Services assist with daily tasks?
    We provide assistance beyond the basics. For personal care, we enable independence and skill-building. In household tasks, we teach management and homemaking skills. For shared living arrangements, we foster a community-centric approach. Our aim is to empower individuals to live fulfilling, self-reliant lives.
  • Can you provide services for my specific disability?
    We are well-equipped to support a diverse range of disabilities. Our registered services encompass intellectual disabilities, acquired brain injuries, autism, spinal injuries, mental health conditions, physical and sensory disabilities, dementia and aged care needs.
  • How do I know if I’m eligible for NDIS support?
    Eligibility for NDIS support is determined by various factors, including age, residency, and the nature of your disability. You must be under 65 at the time of application, reside in Australia, and be an Australian citizen or hold a visa that supports your long-term stay. Your disability should be permanent and significant, affecting your ability to participate in everyday activities. For more detailed information and assistance with the application process, our team at Ubuntu Care Services is ready to guide you through every step.
  • How does Ubuntu Care Services support community participation and social activities?
    We believe in the nourishment of the soul through community engagement. Our services are designed to foster connections, camaraderie, and celebrate diversity, ensuring participants have the opportunity to engage in a community that values unity and inclusion.
  • What kind of skill development and capacity building does Ubuntu Care Services offer?
    Recognising the potential in each individual, we offer targeted programs and individualized strategies to help participants acquire new skills, boost confidence and instill a sense of achievement. Our capacity-building initiatives are tailored to empower individuals to reach their personal goals.
  • Can you tell me more about the Specialist Disability Accommodation (SDA)?
    SDA is about creating a sanctuary tailored to the unique needs of individuals with disabilities. It's more than just housing; it's about ensuring comfort, promoting growth, and ensuring personal well-being. At Ubuntu Care Services, we assist with finding and adapting accommodations that facilitate independence and enhance quality of life, all within the framework of the NDIS.
  • How can I provide feedback or make a complaint about the services I receive?
    We welcome feedback as it helps us improve our services. You can provide feedback or lodge a complaint through various channels such as in person, over the phone, via email, or through our website. We take complaints seriously and will act promptly and fairly to resolve any issues. For any further information or questions not covered here, please feel free to reach out to us directly. Our team at Ubuntu Care Services is always ready to provide the support and answers you need.
  • What age groups does Ubuntu Care Services cater to?
    Ubuntu Care Services offers comprehensive support for individuals across all life stages, including: Children aged 0-6 years, through early intervention and family support. Young individuals aged 7-16 years, with a focus on developmental milestones and education. Adults aged 17-65 years, prioritizing community engagement and skill development. Seniors over 65 years, with services tailored towards aged care and dementia support.
  • Is Ubuntu Care Services able to support those living in rural or remote areas?
    We are committed to serving participants across various locations, including those in rural or remote areas. Please contact us to discuss your specific location and needs so that we can explore the best way to provide support to you
  • What are my rights as a participant when receiving services from Ubuntu Care Services?
    As a participant, you have the right to receive quality services that respect your dignity and independence, to be safe and free from abuse, to access your personal information, to provide feedback, and to have a say in the services you receive. Ubuntu Care Services is dedicated to upholding these rights at all times.
  • Does Ubuntu Care Services provide support for plan management?
    We offer assistance with plan management by helping you understand how to use your funds effectively, take care of service bookings and manage the financial aspects of your NDIS plan. This service is designed to ease the administrative burden and help you maximise your plan's benefits.
  • Are Ubuntu Care Services' staff members qualified to handle complex care needs?
    We ensure that all personnel undergo rigorous training and have the appropriate qualifications and experience to provide high-quality care that meets your specific requirements.
  • What kind of experience does the Ubuntu Care Services team have?
    Our team is a mosaic of professionals with rich experiences in health, disability and social care sectors. Ranging from veterans with over a decade of experience to avid contributors to care, our team's unwavering dedication ensures we provide the highest quality of empathetic and understanding care.
  • What is the ethos of Ubuntu Care Services?
    Our ethos is embodied in the Ubuntu philosophy – "I am, because you are." It is about recognising our shared humanity and the interconnectedness between us all. We approach care with mutual respect, compassion and dignity, aiming to enhance the lives of those we support while acknowledging their individuality and strengths.

Contact us

Connect with Ubuntu today
Ubuntu Care Services, Your Local NDIS Provider

Whether you’re seeking support for yourself or a loved one or exploring opportunities to be a part of our dedicated team, we welcome you with open arms.

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