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Navigating the path to receiving the support you need should be as smooth and straightforward as possible. At Ubuntu Care Services, we have designed our referral process with clarity and ease at its core, ensuring that from your first point of contact with us, you feel informed, supported and confident in the journey ahead. We understand that each individual's situation is unique, which is why our referral process is tailored to meet your specific needs and circumstances. Whether you are taking the first steps towards receiving support or are looking to transition from another service provider, our process is designed to respect your choices and respond to your needs with the utmost care and consideration.

Our Referral Process 

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Our dedicated team is here to guide you through each step, from initial inquiry to the commencement of services, with transparency and responsiveness.

With Ubuntu Care Services, you can trust that we are committed to providing you with the highest level of support, aligned with our philosophy of interconnectedness and shared humanity. On this page, you will find a simple and clear outline of how to begin your relationship with us. Whether you’re a participant, family member, or caregiver, we are here to ensure that engaging with our services is a positive and empowering experience.

Let us embark on this journey together, embracing the spirit of Ubuntu – where you are never just a client, but a valued member of our community.

Inquiry and Expression of Interest

The journey begins with you reaching out to us. This can be through an online inquiry form, a phone call, or an email expressing interest in our services.

Initial Contact

Once we receive your inquiry, a member of the Ubuntu Care Services team will contact you within 2 business days to gather more information about your needs and discuss how we can assist.


We will review your NDIS plan and any other relevant information to ensure we can meet your needs. If required, we'll schedule a 'meet and greet' or phone interview to further understand your goals and preferences.

 Formal Referral

If you're referred to us by an external organization, like a healthcare professional or a local area coordinator, we'll touch base with them to understand your recommendations and requirements.

Service Agreement Proposal

We will draft a detailed service agreement that outlines the services we will provide, the cost and other terms and conditions. This ensures transparency and sets expectations.

Agreement Review and Finalization

You (and your support network, if applicable) will have the opportunity to review the service agreement. We encourage you to ask questions and suggest amendments if necessary.

Signing the Agreement

Once you are comfortable with the agreement, the final step is to sign it. This formalises the partnership between you and Ubuntu Care Services.

Start of Services

With the signed agreement in place, we will begin coordinating and delivering your services. Our team will ensure a smooth start and ongoing support.

Referral or Expression of Interest Process

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The entire process from the initial inquiry to the commencement of services typically takes between 1-4 weeks, depending on the complexity of the services and the participant’s specific circumstances.

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We promise to keep you informed at every stage. If there are any delays or additional information required, we will reach out to you promptly.

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After services commence, we conduct regular follow-ups to ensure that you are satisfied and to make any necessary adjustments to your care.

Contact us

Connect with Ubuntu today
Ubuntu Care Services, Your Local NDIS Provider

Whether you’re seeking support for yourself or a loved one or exploring opportunities to be a part of our dedicated team, we welcome you with open arms.

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